Terms of service

Who we are

Halket Solutions Group (we, us) builds and looks after websites for trade businesses. We're based in the Redlands, Queensland, Australia. These terms apply to every order placed through our website or agreed by email or message.

What you're buying

A Starter Site is a website of up to five pages built from our proven layout, styled to your trade, with the words written by us from the details you give us. A Growth Site is a custom-designed website of up to fifteen pages with the strategy, automation and set-up described on our services page at the time you order. Extras and Care Plans are as described at checkout.

Paying

You can pay a 50% deposit or the full amount at checkout. If you pay a deposit, we invoice the balance when your site is ready to go live, and it is due within 7 days. The site goes live once the balance is paid. Prices are in Australian dollars. We are not currently registered for GST, so no GST is charged.

Care Plans are billed monthly in advance from the day your site goes live. You can cancel any time by email or message, with 30 days' notice. If you cancel a Care Plan we'll give you the files for your site, and you'll need to arrange your own hosting.

Timing

We aim to show you a Starter Site within two business days of receiving your details, and to have it live within 48 hours of your approval and payment. Growth Sites typically take three weeks from deposit. Timelines depend on you sending us what we need (details, photos, approvals) and we'll tell you straight away if something is holding things up.

Your content and ours

You own your website, your domain, your words and your photos. Anything you give us must be yours to use. Once your site is live and paid for, you can take it anywhere. We may show your finished site in our portfolio unless you ask us not to.

Where we use example or generated imagery, we'll say so and replace it with your photos when you send them.

Changes and revisions

Starter Sites include reasonable changes to wording, photos and colours before go-live. Growth Sites include one custom design concept and two rounds of revisions. Bigger changes in scope after you've approved a design are quoted separately.

What we don't promise

We build sites that are fast, mobile-friendly and set up for local search. We can't guarantee a particular Google ranking, number of calls or amount of work, because those depend on things outside our control.

Refunds

See our refund policy. In short: a full refund any time before you approve your demo (Starter) or your design concept (Growth); no refund after your site goes live; Care Plans can be cancelled with 30 days' notice.

The legal bits

These terms are governed by the laws of Queensland, Australia. Nothing in them removes rights you have under Australian Consumer Law. If part of these terms turns out to be unenforceable, the rest still applies.