Refund policy
Last updated 11 October 2026. Plain English on purpose.
Before you approve
If you change your mind at any point before you approve your demo site (Starter) or your design concept (Growth), you get a full refund of everything you've paid, no questions asked. Email or message us and we'll process it within 5 business days to the card you paid with.
After you approve, before go-live
Once you've approved the design, we've done most of the work. We'll refund any balance you've paid beyond the deposit, and keep the deposit to cover the work done. If you'd rather we finish the site, we'll do that instead.
After go-live
Once your site is live on your domain, the build is complete and payments for it are not refundable. You own the site and can take it anywhere.
Extras
Extras (extra pages, logo refresh, Google Business Profile setup) are refundable in full until we've started work on them, which is usually at the same time as the site build.
Care Plans
Cancel any time with 30 days' notice. You won't be charged after your notice period ends. We don't refund the current month, and you keep the hosting and support until it ends.
If something goes wrong
If we've made a mistake, missed a deadline we promised, or the site doesn't do what we said it would, tell us. We'll fix it, and if we can't, we'll refund what's fair. Your rights under Australian Consumer Law apply regardless of this policy.
Questions? Email info@halketsg.com or message us on WhatsApp.